Terms of Business
(which includes Terms of Membership)

1. Introduction
Welcome to our website. To avoid all misunderstandings, please read these terms of business carefully. These terms relate to events booked by you through our Site (and if you are a member, your membership additionally) and should be read in conjunction with the individual event provider terms, the Terms of Website Use and our Privacy and Cookie Policy which shall also apply.
You will be asked to expressly agree to these Terms & Conditions before you place an order for events from our website.

2. Information About Us
wwww.wholondon.co.uk (the “Site”) is owned by Who London Ltd, company number 08783942, registered in England and with its registered office at 124 City Road, London, EC1V 2NX. The Site provides an online members and non-members portal offering events and a blog (as well as a member-only blog, monthly member flipbook newsletters, member-only "friendship requests" and member private messaging). The Site and events are for persons aged 50 and over (the “Services”). If you have any questions or queries in relation to an event please email connect@wholondon.co.uk.

3. How to Book Events
Event booking: Members, and Guests ("non-members"), may book events (unless stated otherwise on each individual event page). Please note that Who London has no control over and does not guarantee the existence, quality, safety or legality of items advertised in terms of the event venue. The events are set out on our website at: www.wholondon.co.uk

Order process: Our order process allows you to check and amend any errors before booking an event. Please take the time to read and check your order at each page of the order process as bookings cannot be refunded nor exchanged in any circumstance, except with NHS proof of a positive COVID-19 test, taken within 24hrs of our event, or our cancelling/rescheduling an event you have booked.

If you have a positive test result please email it to alex@wholondon.co.uk and you will be offered a refund or an exchange.

Our COVID-19 strategy is subject to change depending on government advice and mandatory requirements.

Please note that prices are subject to change. We endeavour to keep prices reasonable and will only change these for a valid reason, such as our fees or venue costs changing. Whilst we would like you to join our events regularly, you do not have to book an event ticket every month. All charges are stated exclusive of VAT which shall be added to the charges at the applicable rate where necessary.

If there are no more spaces available for an event, “Fully Booked” will be added on each event page. You will therefore be unable be able to book this particular event. You will have a choice whether to Log in to book, register, or book as a non-member. When booking an event, you will need to tick the box indicating that you have read and accepted these terms and conditions before placing your order. You will need to pay by your PayPal account, or pay by card via PayPal or by Stripe.

After you place an order for an event, you will receive an email from us acknowledging that we have received your order. Who London will confirm acceptance to you by sending you an email that confirms that your order has been accepted (“Confirmation”).  The contract between you and us will only be formed when Who London sends you the Confirmation.

If we are unable to supply you with tickets for example because the minimum numbers of attendees has not been reached, or because of an error in the price on our Site, or in the unlikely event that the event is cancelled by the venue for other reasons, Who London will inform you of this by email and will offer you a refund or an exchange for the full amount as soon as possible.

4. Membership
Benefits of membership: The benefits of membership are set out on our Join page. In order to become a member, you will need to register with our Site by:

• entering your first and last name – we recommend that you use your first name and only an initial for your last name so that you can liaise with other members in conversation on your private member messaging area;

• creating a username for logging in;

• creating a password for logging in; and

• paying your membership fees as set out below

Payment and fees: Membership fees are displayed on our Site on our Join page and must be paid before attending an event if you purchase a member priced ticket. Membership fees are payable on an annual basis via a PayPal account, or using a credit or debit card payment through Stripe.
Membership term: Membership is annual. The subscription will renew automatically and you will receive renewal reminders. You can choose to continue your membership or cancel before the renewal date.

As a member, you may receive partner offers by email, unless you have not opted in to receive our e-newsletter or you have unsubscribed to them. If you follow a link to any of our partner websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. If you purchase from our partners using any information or offers we send to you, please note we do not accept any responsibility or liability for these purchases.
Cancellation of membership: Membership can be cancelled at any time by logging into your Who London account, clicking "My Membership", then clicking "Account Details" and then "Membership", before choosing "Cancel". Member access to member ticket prices, a free drink at each event, private on-site messaging, member blog posts, member newsletters, a welcome video chat and partner offers, will promptly cease upon cancellation. Who London will still continue to email you, unless you unsubscribe to the non-member newsletter.

Your account is for your personal use only. You may not authorise others to use your account, and you may not assign or otherwise transfer your account to any other person or entity and they cannot book events on behalf of others on your account.

Your details: You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

Please be aware that if you are a member any photos you add to your account and the name you submitted when joining can be seen by other members, and non-members if you comment on public blog posts. We therefore suggest you use an initial only for your last name upon joining as a member, or when posting a comment as a non-member. If you are a member you can change your displayed name in your membership account at any time.

Password and Security: In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting connect@wholondon.co.uk immediately. You acknowledge that Who London is not responsible for third party access to your account that results from the sharing by you or the theft or misappropriation of your usernames and passwords. If we have reason to believe that there is likely to be a breach of security or misuse of your account, we may require you to change your password or we may suspend your account.

Our right to suspend or cancel your registration: We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. The suspension or cancellation of your registration and your right to use our Site shall not affect either party’s statutory rights or liabilities.

5. Blog and Private Member Messaging
Prohibited Uses: You may not use the blog or our private messaging service for any of the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

• Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice;

• Interfering with any other person’s use or enjoyment of the site; or making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Your responsibility: You will be responsible for our losses and costs resulting from your breach of this paragraph.

What you need to understand in relation to the information you submit: You are solely responsible for, and assume all liability regarding, (i) the information and content you post on the blog and through our private messaging service; and (ii) your interactions with other members, non-members and hosts through the Services. Details of how Who London may use information you provide or post which is personal to you are set out in our Privacy & Cookie Policy.

Please be aware that if you are a member any photos you add to your account and the name you submitted when joining can be seen by other members, and non-members if you comment on public blog posts. If you comment on the blog as a non-member, your first name and last name will also be displayed to everyone if you enter those details. We therefore suggest you use an initial only for your last name upon joining as a member, or when posting a comment as a non-member. If you are a member you can change your displayed name in your membership account at any time.

Risk Assumption and Precautions: You assume all risk when using the Services, including but not limited to all of the risks associated with any online or offline interactions with other members, non-members and hosts. You agree to take all necessary precautions when communicating with or meeting individuals through the Services.

6. Changing Your Mind and Cancellations
Changing your mind: You may cancel a distance contract to purchase membership (but not events) from us at any time if within 30 days after the day you receive your membership confirmation email.

If you book a member event ticket and then cancel your membership whereby your membership expires before the date of the event, you will either forfeit your member ticket or make up the difference between the member and the non-member ticket price.

In order to receive a full refund when cancelling a contract within the 30-day membership guarantee, as well as cancelling in your account, you must give us written notice of cancellation by emailing connect@wholondon.co.uk.
If you cancel a contract on this basis, you will be refunded your membership fees in full using the same method originally used by you to pay for your membership. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

Please note that all event bookings are non-refundable under any circumstance, except for a positive COVID-19 Test which has been taken within 24hrs of our event, or our cancelling/rescheduling an event you have booked.

7. Statutory Rights
Nothing in these terms of sale affects your statutory rights.

8. Limitations and Exclusions of Liability
Our total liability: Under no circumstances will Who London’s aggregate liability, in any form of action whatsoever in connection with these Terms & Conditions or the use of the Services or the Site, exceed the price paid by you for your membership for a maximum of one year.
Incidental Damages: To the maximum extent permitted by applicable law, in no event will Who London be liable for any loss of profits or for any incidental, special, consequential or indirect damages arising out of or relating, directly or indirectly, to the use or inability to use the Site or Services, including, without limitation, damages for loss or corruption of data or programs, service interruptions and procurement of substitute services, even if Who London knows or has been advised of the possibility of such damages.
No liability for Who London actions: To the maximum extent permitted by applicable law, in no event will Who London be liable for any claims, losses or damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Site or Services, including without limitation, bodily injury, emotional distress, and/or any other claims, losses or damages resulting from communications or meetings with other event attendees or participation in events. This includes any claims, losses or damages arising from the conduct of event attendees who have registered under false pretences or who attempt to defraud or harm you.
No Exclusions: Nothing in these Terms and Conditions shall limit or exclude Who London’s liability for (i) death or personal injury arising from Who London’s negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (ii) fraud or fraudulent misrepresentations by Who London.

9. Intellectual Property Rights
Members’ and Non-members’ Copyright: members and non-members may post copyrighted information or materials, which has copyright protection whether or not it is identified as copyrighted. You agree that you will not copy, modify, publish, transmit, distribute, perform, display, commercially use, or sell any Who London or third party proprietary information available via the Services or the Site.
Who London’s licence in relation to posted content: By posting information or content to any profile pages or public area of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to Who London and its users, an irrevocable, perpetual, non-exclusive, fully-paid, worldwide licence to use, reproduce, publicly perform, publicly display and distribute such information and content, and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sub-licences of the foregoing. You further waive any moral rights you may have in any such information or content.

10. Other Important Terms
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy & Cookie Policy; use of our website will be subject to our Website Terms of Use.
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these terms.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. In the unlikely event that we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these terms are governed by English law. This means a Contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

11. Communications Between Us
When we refer, in these Terms, to “in writing”, this will mean email.
To cancel a Contract in accordance with your legal right to do so as set out in clause 6, you must contact us in writing by sending an email to connect@wholondon.co.uk if you require a refund as you are within our 30-day money back guarantee period. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you cancel your membership in your online account with us.
If you wish to contact us in writing for any other reason, you can send this to us by email to connect@wholondon.co.uk. Otherwise, you can always contact us by telephone. If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your order.

We reserve the right to prospectively change the terms and conditions hereof at any time.

Last updated on 14th June 2022.